Annual plan, quarterly goals, weekly meeting, and live scorecard — one operating rhythm.
Build & execute Expansion & M&A Strategy
Gravis advisory board formed and meeting quarterly
MSO model developed for 2027+
CEO — company culture
Performance adherence & enforcement of API
Regional / local structure & SOPs
Develop, document & train on Gravis AI policies
Clients served annually & NPS satisfaction score
Recruitment strategy to sustain expansion & manage churn
Second All-Staff event ++ company culture
Develop EBITDA-based financial model for scaling
MetLife strategy & risk mitigation
Budget-to-actuals cadence, reporting, tax, audits & banking
Quality Assurance process & SOPs